Privacy

RadSpection is made by Mohamed Moustafa Mahmoud Abdel-Kawi, an individual based in Egypt (“we”). You can reach us at support@radspection.com.

Your images stay on your computer

RadSpection reads studies from your own computer, or from a DICOMweb server you configure. It never uploads them to us. The app has no telemetry, no crash reporting and no usage analytics.

What the app sends, and when

Update checks. Every copy of RadSpection asks our website whether a newer version exists 30 seconds after it starts, then at most once a day, and whenever you choose Check for updates. When there is one, it downloads in the background; it installs only when you choose to. These requests carry no licence, email or image data. Like any request over the internet, they show your IP address to the server that answers.

Trials and licences. Each step sends only what it needs:

• starting the trial: your email address and a machine fingerprint, which is a one-way code that tells computers apart without revealing anything about the computer;
• collecting a new licence: after you start a trial or a purchase, the app asks for your licence with your email address and the machine fingerprint until it arrives, you stop waiting, or 60 minutes pass;
• checking your licence while online: your licence number and the machine fingerprint, when the app starts, after a licence is installed, and then once a day while it runs. Without a licence there are no background checks;
• asking for your licence by email: your email address;
• buying: the checkout passes the machine fingerprint, and your current licence number if you have one, to Paddle, so the licence is made for this computer.

These requests never include images, file names, patient details or the app’s version number.

PACS. If you connect RadSpection to a PACS through DICOMweb, the server you choose receives your search terms, study and image identifiers, and any login you set up. Images come from that server, never through us.

Copy computer ID for support. This button copies the same one-way computer code to your clipboard, only when you choose it, and sends nothing. If you send it to us to move your licence to a new computer, we store it with that licence.

What our licence service stores

• Your email address.
• Your licences: their type, start and end dates, status, and the machine fingerprint each one is bound to.
• Paddle’s references to your payments, so a purchase or refund can be matched to the right licence.
• Trial records, so the trial limits can be applied.
• Email confirmation records: your email address, the machine fingerprint, and a one-way code of the confirmation link, never the link itself.
• A security log: the type and outcome of each request, the licence number when there is one, the time, a request number, and a one-way code made from the IP address. We keep it for 90 days to prevent abuse, such as attempts to guess licence keys, to investigate failures, and to carry out licence operations safely, such as moving a licence to a new computer.

It never stores names, postal addresses, phone numbers, card details, images, file names or anything about how you use the app.

Payments

Paddle sells RadSpection on our behalf as Merchant of Record. Paddle collects what a payment and its tax need, such as your name, address and card details, under Paddle’s own privacy notice. We receive your email address and Paddle’s references to the order.

Email

We send trial confirmations and licences by email through Resend. Resend receives your email address and the message itself, which may contain your licence, but never images or patient details. Resend keeps its copies and delivery logs for 30 days and stores them in the United States.

Messages you send to support@radspection.com reach us through Cloudflare’s email forwarding and are kept in our Google mailbox. We use them only to answer you.

How long we keep it

• Plans and lifetime licences, with their payment references: 12 months after the licence ends or is revoked. An active lifetime licence is kept while it is active.
• Trial records: 24 months after the trial ends, so the trial limits keep working.
• Purchases we could not match to a licence: 12 months after the payment.
• Security log and Paddle’s payment notifications: 90 days.
• Email confirmation records: deleted by a daily clean-up once they have expired and are at least a day old.
• Support emails: up to two years after your last message.
• Backups: our encrypted offline copies of the licence database are deleted after 30 days, and Cloudflare keeps its own recovery copies for 30 days. A record deleted from the service can remain in a backup until then.

This website

This website sets no cookies and uses no third-party tracking or fonts. It remembers your light or dark choice in your own browser. The website and the licence service run on Cloudflare. Like any network provider, Cloudflare’s security systems see the IP address behind each visit and app request, and the address of the page requested. They keep this for about a month to protect against attacks.

The buy page is the one exception. It loads Paddle’s checkout from Paddle, and Paddle may use cookies or similar browser storage for the payment and to prevent fraud, under Paddle’s own privacy notice. The details RadSpection passes to that page stay in your browser until you start a checkout, and the page removes them from the address bar as soon as it opens.

Your choices

You can ask us for a copy of what we hold about you, or ask us to correct or delete it, by writing to support@radspection.com. If we delete your licence records, we can no longer resend or move your licence.

Changes

When this policy changes, the date at the top changes with it.