Support
Questions about RadSpection, during the trial or after you buy? The answers below cover the common ones, and email support is open to everyone.
How do I open a study?
Open a folder or individual files, or drag DICOM files onto the window.
Which series do I use for Dental?
An axial CBCT series. The series list shows the plane of each series, so it is easy to pick.
How do I start the trial?
From inside the app: choose Start trial and confirm your email address. Every feature unlocks for 7 days from when you confirm.
What happens when a trial or plan ends?
RadSpection locks until you buy a plan. Nothing is deleted, and your saved work is there again when you do.
Does it need an internet connection?
Only to start the trial and to buy. After that it works offline: a trial or plan runs to its end date whether or not you are connected, and lifetime never needs a connection.
Is anything uploaded?
No. Studies stay on your computer. RadSpection only goes online for your licence, to check for updates, and to reach a PACS if you connect one.
I have a new computer. Can I move my licence?
Yes, for plans and lifetime licences. On the new computer, open the licence button in RadSpection and choose Copy computer ID for support. Then write to support from the email address you bought with, include that code, and we will move your licence.
Do I need a licence for each computer?
Yes. Each licence covers one computer, so several computers need one licence each. Contact support before a larger deployment.
Can I get a refund?
Yes, within 14 days of buying. Read the refund policy
Contact
Write to support@radspection.com for product questions or installation help. If you have bought RadSpection, include the email address you bought with, so we can find your licence. Please don't send patient images or identifying details.
Who makes RadSpection
RadSpection is made by Mohamed Moustafa Mahmoud Abdel-Kawi, an individual based in Egypt. Product support: support@radspection.com.